EAST MOLINE, Ill., 4CS, INC. a leading provider of warranty lifecycle management software applications, today announced that its iWarranty software is to be utilized by Vermeer Manufacturing Company to help drive continued Dealer/Customer satisfaction enhancements, vehicle quality improvement, cost reduction and profitability.
Deb Whitten, Manager Corporate Warranty/Lifecycle Management, noted, "Our primary business drivers leading us to acquire 4CS iWarranty software are to provide our dealers online visibility to claim status and make it easier for them to submit claims correctly the first time enabling quicker payment. Automation of claim processing will enable us to do more with less. Increasing supplier participation in warranty costs on their components will enable them to drive quality improvement on their components and, in the end, our equipment.
"4CS's selection came as a result of their focus on our industry, their customer testimonials on performance and the synergism that we gain by integrating iWarranty with our iPart solution which we also obtained from 4CS," Deb stated.
Paul Schuring, Director of IT commented, "4CS professionals are good people to work with. They know our business, marketing segment, warranty process and systems very well. That makes a difference. We are completing implementation of 4CS's iParts software and we expect the integration of iWarranty will go just as smooth. We are targeting this project for a substantial return on investment.
"iWarranty will give us a tool to drive warranty cost reduction utilizing improved analytics along with the increased speed of obtaining warranty data. This enables us to drive corrective action in improving quality through collaboration with our suppliers and in house on our assembly lines," cited Deb Whitten. "We are excited about working with 4CS to bring visibility to our world-wide warranty claim data more quickly than in the past."
Gene Weber, 4CS Partner, Automotive and Aerospace commented, "Vermeer is a leader in their industry in terms of innovation and project management. Vermeer and 4CS project teams have worked together extremely well in the implementing 4CS iParts and we could not be more pleased to see them excited, as we are, to continue on with the same 4CS project team. Utilizing our tools to help customers, like Vermeer, continue to enhance their customer service, cost reduction and profitability goals are why we are in the business."
Vermeer Manufacturing Company is a leading agricultural, construction, environmental and industrial equipment manufacturer. Established in 1948, Vermeer has developed many "firsts" including the world's first large round hay baler, tree spade, and stump cutter. Vermeer corporate offices and manufacturing facilities are located in Pella, Iowa, U.S.A., and have dealerships located worldwide. For more information, visit : www.vermeer.com
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